Return Policy

At DIY Barista, our goal is to provide you with the highest quality coffee syrups, sauces, and concentrates to enhance your coffee experience. We stand behind the quality of our products; however, we understand that issues may occasionally arise. To ensure a smooth and fair return process, please review our return policy below.

Returns Eligibility

1. Store Credit for Valid Issues: If you encounter any issues with your order, such as damaged or incorrect items, you may be eligible for store credit. To be eligible for store credit, you must contact our customer support team within 7 days of receiving your order. We will require proof of the issue, which may include clear photographs or other documentation.
2. No Returns for Syrups, Sauces, or Concentrates: Due to the nature of our products and for health and safety reasons, we do not accept returns or provide refunds for coffee syrups, sauces, or concentrates unless there is a valid issue as described in point 1. This policy helps us maintain the integrity and quality of our products.

How to Initiate a Return

If you believe you have a valid issue with your order and are eligible for store credit, please follow these steps:

1. Contact Us: Reach out to our customer support team within 7 days of receiving your order by emailing support@diybarista.com. Please include your order number, a detailed description of the issue, and any supporting documentation or photographs.
2. Evaluation: Our customer support team will review your request and assess the provided information. We may request additional details or images if necessary to validate the issue.
3. Store Credit: If your return is approved, we will issue store credit for the value of the affected items, which can be used for future purchases on our website. Store credit is non-transferable and has no cash value.

Conditions for Returns

• Items must be in their original, unopened packaging.
• Returns must be initiated within 7 days of receiving your order.
• Proof of issue, such as photographs or other documentation, may be required.
• Store credit will be issued for the value of the affected items, excluding shipping fees.
• We reserve the right to refuse returns that do not meet these conditions or are deemed ineligible.

Contact Us

Thank you for choosing DIY Barista for your coffee syrup, sauce, and concentrate needs. We appreciate your support and look forward to serving you delicious coffee products in the future.